At Rosevia, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a return policy under the following terms and conditions.

. Return Period

Customers may request a return within 14 days from the date of receiving the product.

2. Return Conditions

To be eligible for a return, the following conditions must be met:

  • The product must be in the same condition as received
  • The product must be unused, unworn, and undamaged
  • The product must be returned in its original packaging, including all tags, labels, and accessories
  • Proof of purchase (order number or receipt) must be provided

Any product that does not meet these conditions will not be accepted for return.

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, or damaged after delivery
  • Items returned after the 14-day period
  • Products marked as final sale or non-returnable (if applicable)

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to the original payment method
  • Refund processing time may take 5–10 business days, depending on your payment provider

5. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect
  • Original shipping fees are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue as quickly as possible.

7. How to Request a Return

To request a return, please contact us at:

  • Email: support@rosevia.com
  • whatsaap; 01152580222
  • Include your order number and reason for return

8. Policy Updates

Rosevia reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be posted on this page.